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Retailer FAQs

updating inventory on etailpet

We don’t have a direct integration to any POS, but we have APIs that can be used to achieve the same outcome.

Please see documentation below:

How To Create the API

API Specification Doc

The API use is included with your service. If you need help getting it set up, we can help but we have to charge you for the work.

If you have more than one store, each store can have its own inventory.

Outside of the API, the other choice is a daily import. This is self-service through the dashboard. Attached are the sample files. We had to take this functionality offline for a few days given the drastically increased volume we have been experiencing during this time, but the functionality will be back on Thursday. This is a very low-cost and easy way to keep inventory updated.

Multiple Auto-Order Creation

Auto-order is an option every time a customer checks out, so that will be an auto-order they can name in their profile. If they want another auto-order to be established, they will add those items to their cart and then checkout, thus starting another auto-order group. They can manage these auto-orders in their profile, naming them respectively such as "dog" or "cat" depending on what they need the items for. 

Disabling Online Shopping Temporarily

You can disable this by going into your store dashboard, going to settings > stores edit and then uncheck the box for "Enable Shopping." This will allow for you to disable online shopping, and once you are ready to be back online, go back through the same steps and recheck the box.

Employees Login

I have included this link https://shop.idlewire.com/retailer/admins/ so that you can create a store login. This will be the login that the employees use to access the dashboard, it will be a restricted login and that is where the pins come in. Unlike the admin, you need a pin to do things with the store restricted login and that is how the employees will utilize it. It will ask them for the pin before they do certain things and so forth. Employees need to be added to the "Crew" section and have a pin created for them to utilize the store login (restricted user).

WSP Margins

We did a keystone margin based off the most expensive Wholesale Pet price, which means we took that cost and multiplied it by two to get our margin. Some vendors using WSP charge a drop shipping fee based on the order, varying from $2 to $5. You can make your minimum purchase to qualify for free shipping around $45-$50 and charge $5 for shipping to ensure a great margin. There is no service fee for this also. The vendor passes shipping, cost of item and drop shipping fees where applicable. For drop shipping rates, please contact WSP directly. 

Customer pays retailer, the retail price.

Retailer pays wholesalepet, cost of item, shipping, and drop ship fee if that vendor has one.

Zipcode Radius

When using zip codes, you enter 0 as the radius from the store

Order Emails to Stores

Check retailer dashboard to ensure they have a main company email and a store email entered under store information > edit -- don't have to match. Have retailer check junk/spam folders to see if the email showed up there before doing further troubleshooting

Items in Catalog/Dashboard vs Online

In regards to your question about having 900+ items in the catalog but only having 700 showing online, this is because they are grouped together online. One product has multiple sizes, such as 5# or 15# bags of food, but in the dashboard, they are not grouped together. Therefore, there will always be a higher number of items listed in the dashboard but online, they are grouped together respectively.

Astro 

Enteryour credentials here, https://sandyspetstore.etailpet.com/retailer/content/config/ but for their site. Use their log in to astro and ask astro to turn on api for them

Change Store Email

Yes, please change the store email to the one you want, and/or ---- at the very bottom of the store edit page, ((go to settings, top right of the screen, click on stores, click edit store)) at the very bottom there is an area for a bcc of all order confirms. Please enter the email address there.

Customizing Store Email

Yes, under CONTENT (left side menu) go to the bottom where it says COMMUNICATION SET UP you can customize all the emails there. You can click on LIQUID SHORT CODES to add variables to your emails.